General terms

1. Definitions

1.1. The Website is a platform that is managed by an administrator and used by users under the conditions set out below. This document is binding, binding on a contract applicable to all versions and devices in which the services of the platform are available. Access, viewing or use of the site means acceptance and consent of the user to the general conditions. If you do not agree to these terms or individual clauses in them, please do not use this site.

1.2. The following words, terms and abbreviations have the following meanings:

– “GTC” – General terms of use of the website

– “Website”, “Website” – website with address (URL)

– “Administrator” – the company that manages and maintains the site and platform.

– “User” – a natural or legal person who uses the services and resources of the site

– “Profile” – a set of all data associated with a registered and unregistered user of the services on the site

– “Services” – all services of the Administrator or his partners and contractors, which are available to users of the website

– CPA – Consumer Protection Act

– “LPPD” – Personal Data Protection Act

– “ZPU” – Law on Postal Services

– “Bank” – a commercial bank or other financial institution

2. Acceptance, consent and action of the GTC

2.1. These GTC is a legal agreement between the Administrator and the User, which contains the conditions for the use of the website and the platform. GTC apply equally to registered and unregistered users. Acceptance and agreement with the GTC is a mandatory condition for the use of the site and the platform.

2.2. GTC come into force from the moment the User first uses the site or creates a user profile. They are applicable every time you visit and use the site and are valid until the closing of the User’s account and / or termination of use of the site. The user is responsible for his actions in connection with the use of the site and after closing his account.

2.3. The relationship between users and the Administrator in connection with the use of the platform is governed exclusively by these GTC, the Privacy Policy and other rules and instructions that are created and published on the site by the Administrator and are an integral part of the GTC.

3. Access and registration

3.1. The services in the platform are intended for users who are of legal age and capable of concluding transactions. By accepting the GTC, the User declares that he is an adult and meets these conditions.

3.2. The Administrator reserves the right to deny access to the services or to reject a request for user registration, in case the information provided by the User is incorrect, inaccurate or incomplete and in other cases provided in the GTC.

3.3. A user profile may be blocked or closed if, at the discretion of the Administrator or according to the data of investigative and judicial authorities, it has been established or is in the process of establishing that fraud has been committed or is being committed through this account in actions that are illegal or in violation of the GTC and its annexes.

3.4. By accepting the GTC, the User expresses his informed consent that any advertising messages, newsletters, campaigns and any other messages, including SMS sent by the Administrator to the registered e-mail address and telephone number, will not be considered “unsolicited commercial messages “within the meaning of Article 6 of the Electronic Commerce Act.

4. Characteristics of the services

4.1. The administrator provides, and users use the services, “as advertised”, according to the conditions and parameters specified on the site.

4.2. At the discretion of the Administrator, the services may be updated, supplemented and extended at any time.

4.3. All prices are in BGN with VAT included.

4.4. Our obligations regarding the company’s products and services are governed only by the contracts under which they are provided. If you acquire a product or service outside of this site and without agreement, this product or service is without warranty, express or implied, and your use of this product or service is at your own risk.

5. Prices

5.1. All prices presented on the site are in Bulgarian levs and are valid only at the time of publication. The administrator reserves the right to change them at any time without notice. The prices of goods and services presented on the site are final and include all taxes and fees without the delivery price, the fee for payment by cash on delivery and the insurance of the goods.

6. Booking conditions

6.1. You can make a reservation in Behi Boutique Hotel in one of the following ways:

• through the reservation form on our website: https://www.hotelbehi.com
• by email: info@hotelbehi.com
• on the phone: +359 (0)361 88 2 88
• at the hotel reception

6.2. After we receive and process your request, we will contact you to confirm the possibility of accommodation.

6.3. You will receive a confirmation of the reservation at the e-mail address specified by you. It describes: the type and number of rooms booked, the date of check-in and check-out, the number of guests specified in the booking request, and the amount due. Please read this information carefully and contact us in case a correction is needed.

7. Change or cancel a reservation:

7.1. Cancellation or change of stay is possible at any time without penalty. Upon cancellation of an already paid reservation, the client pays only costs and fees due for the refund of the amount paid to the bank account specified by him. The administrator is obliged after the cancellation of an already paid reservation to refund the amount paid by the client to a bank account specified by him within 14 working days from the date of receipt of a written request.

7.2. Acancellation or change of reservation is possible only after sending a request online to: https://www.hotelbehi.com/контакти/ or by phone: +359 361 88288.

7.3. When a customer makes a reservation at the Behi Boutique Hotel, it is considered that he has read the present general conditions and agrees with them.

8. Accommodation conditions

8.1. Check-in and check-out times:

Check-in: after 14:00
Check out: until 12:00

8.2. There is no extra charge for children up to the age of 8 and will stay in the same room with their parents. Over 8 years of age we offer an extra bed, for which an additional BGN 20 is charged.

8.3. The hotel does not accept pets. Only guide dogs are allowed.

8.4. Accommodation at the hotel is done by presenting personal documents proving the identity of the guests. The data provided by you are protected in accordance with the Personal Data Protection Act and the regulations governing the protection of information and are processed only in connection with the implementation of the established requirements of the Tourism Act. This information will be used only in connection with the reservations made and will not be provided for other purposes.

9. Prices for accommodation

9.1 Prices for accommodation in Behi Boutique Hotel are listed on the hotel’s website: https://www.hotelbehi.com

10. Payment methods

10.1. In cash at the hotel / in Bulgarian levs /.

10.2. By debit or credit card on site at the hotel.

10.3. Online by debit or credit card through the hotel’s website: https://www.hotelbehi.com

10.4. By bank transfer in advance to the following bank account:

Bank: United Bulgarian Bank AD
IBAN: BG08UBBS81611010144115
BIC: UBBSBGSF

11. Rights and obligations of the parties

11.1. Behi Boutique Hotel undertakes to provide the hotel guests with the full requested and paid services.

11.2. Amounts requested but not used in whole or in part due to the fault of the hotel guests are not refundable.

11.3. All prices announced on the hotel’s website https://www.hotelbehi.com, as well as described in the e-mail messages of the hotel are in Bulgarian levs including VAT and tourist tax.

11.4. The cost of additional services is not automatically calculated in the final price and must be paid separately.

11.5. Behi Boutique Hotel is a non-smoking area. According to the provisions of the national legislation, smoking in public places is prohibited, so in case of non-compliance with them, the hotel reserves the right to impose, without prior notice, a fee of BGN 100.00.

11.6. Hotel guests take responsibility for adhering to the generally accepted norms of good behavior during their stay at the hotel. All costs of material damage to

12. Authorized use

12.1. The platform can be used by adult individuals, legal entities and organizations established and operating in accordance with Bulgarian legislation.

12.2. The user has the right to one registration on the site, at his choice as a natural person or as a legal entity.

12.3. The user is obliged to access the platform and the site through the technologies and tools provided in it, implemented through the normal functionality of the site and to use it legally, according to its purpose and in accordance with these GTC. All rights, ownership and legitimate interests on the site or in connection with the platform, which are not explicitly granted in these GTC, belong to the Administrator.

12.4. Use of the platform requires the availability of resources that allow access to the Internet, including a program for viewing the content of the relevant website or mobile application.

12.5. To the extent permitted by applicable law, the Administrator shall under no circumstances be liable for any direct, indirect, special or consequential damages from the use of this website or from any other linked website, including, without limitation, any lost profits, interruptions, loss of programs or other data on your information or other system, even if we have been expressly notified of the possibility of such damage.

13. Confidentiality

13.1. By accessing the website and using the platform, the user accepts and gives his informed explicit consent for his personal data to be collected, processed and stored by the Administrator in order to properly, smoothly and fully use the platform, according to the GTC and the Protection Policy published on the website. of personal data, which is an integral part of the GTC.

13.2. The administrator takes measures to protect the personal data of users, in accordance with the requirements of the Personal Data Protection Act and other applicable provisions of Bulgarian and European law.

13.3. The User agrees to receive system information and messages that the Administrator deems useful, informative or necessary in connection with the services, including but not limited to information about products or services, updates, new features or services, advertising campaigns, promotions, events, changes or technical failures in the operation of the platform, as well as other information from the Administrator and his partners to the e-mail address or telephone number specified by the user in the registration form. The user can withdraw his consent at any time from the “My Account” section.

14. Protection of personal data

14.1. By accepting these terms and conditions, the user gives his indefinite and unconditional consent, until his possible written cancellation, the personal data provided by him to be collected, stored, processed and used by the Administrator and / or authorized by the company third parties, including but not only: companies providing courier services, banks, etc., for the purposes of the contract for distance selling and delivery of ordered goods, marketing and advertising purposes and analysis, participation in games, promotions and raffles organized by the Administrator, and for any other purposes not prohibited by law. In view of the fulfillment of the requirements of the tax laws, on the grounds of art. 7 of the Insurance Act, Art. 113 and Art. 114 of the VAT Act and Art. 84 of the TSSPC, it is necessary for the client to provide all the necessary data – three names, address, PIN, etc. The User may at any time receive information on whether the personal data provided by him are processed and used by the Administrator, as well as the purposes of processing and use.

15. Intellectual Property

15.1. The site contains texts, images, graphics, video, trademarks, databases and software, which are the property of the Administrator or his conductors and are protected by copyright, related and other intellectual property rights by Bulgarian, European and other applicable laws and international conventions. . The reproduction of the content of the site in whole or in part can be done only with the written consent of the Administrator.

16. Changes to the General Terms

16.1. The administrator reserves the right to make changes to the GTC, to accept and publish an updated or new version of the GTC. Unless explicitly stated otherwise, the changes take effect on the day of their publication on the website.

16.2. The user is obliged to follow and get acquainted with the current version of the GTC when using the platform. Any use of the platform in any way will be considered as consent to the current published version of the GTC.

16.3. If the User refuses to accept the current version of the GTC, he should not use the platform in any way.